Start Gas Connection

Site Inspection

• Site Visit by Utility Provider: After the application is submitted, a gas company representative inspects the property to:
  • Assess the feasibility of connecting the property to the existing gas network.
  • Identify the nearest gas supply point.
  • Plan the route for gas pipelines and meters.
  • Evaluate safety measures required for the property.

Cost Estimation

• Connection Costs: After the site visit, the gas company provides a cost estimate, which may include:
  • Pipeline installation fees (from the main gas line to the property).
  • Meter installation charges.
  • Infrastructure extension costs (if the property is far from the main gas supply).
• Security Deposit: Some companies may require a security deposit depending on the type of connection and estimated gas consumption.

Technical Planning

• Designing the Gas Supply Network: The utility company prepares a technical plan for installing pipelines, meters, and regulators. This plan ensures the connection adheres to local building and safety codes.
  • For Residential Properties: Basic gas connections typically involve laying a pipeline to the property, installing meters, and connecting the internal gas system to the supply.
  • For Commercial or Industrial Properties: Larger, more complex systems may require additional infrastructure, such as high-capacity pipelines, multiple meters, or pressure regulation systems.

Pipeline and Meter Installation

• Pipeline Installation: The utility company installs pipelines connecting the property to the gas main supply. This may involve digging trenches for underground pipes or running lines along existing infrastructure.
• Gas Meter Setup: The utility installs a gas meter at the property to measure consumption for billing purposes.
• Internal Piping: The property owner or a licensed gas contractor is responsible for setting up internal piping, which distributes the gas from the meter to appliances such as heaters, stoves, and water heaters.

Safety Checks and Compliance

• Leak Testing: The gas utility company performs tests to check for leaks in the system and ensure that the pipeline and meters are installed correctly.
• Regulatory Compliance: The installation must comply with local gas safety standards and building regulations. Inspectors ensure all necessary safety devices, such as regulators and shut-off valves, are in place.
• Certification: Once the system passes all tests, a compliance certificate is issued, allowing the gas connection to be activated.

Gas Supply Activation

• After all safety checks and installations are completed, the utility company activates the gas supply.
• User Guidelines: Customers are typically briefed on how to safely use gas appliances, monitor the meter, and handle emergencies such as leaks.

Billing and Payment

• Metered Billing: Customers are billed based on gas usage, as recorded by the meter. Bills are typically generated monthly or quarterly.
• Payment Options: Utilities offer various payment options, including:
  • Online payments through apps or websites.
  • Bank transfers or direct debits.
  • In-person payments at authorized locations.

Ongoing Maintenance and Support

• Utility Maintenance: The gas company is responsible for maintaining pipelines and meters up to the property. Customers are responsible for maintaining internal pipes and appliances.
• Customer Support: Gas companies offer ongoing support for billing, gas supply issues, and emergencies such as gas leaks or outages.

Special Considerations

• Rural Areas: In some regions, connecting properties far from the main gas network may require additional infrastructure, leading to higher costs and longer installation times.
• Gas Safety: Customers may be advised to install carbon monoxide detectors and emergency shut-off valves to enhance safety, especially if gas is used for heating.
• Temporary Connections: Temporary gas connections may be available for construction sites or events that require a short-term gas supply.
• Government Subsidies: In some areas, subsidies or rebates may be available for low-income households or energy-efficient installations.

Disconnection and Reconnection

• Disconnection: If a customer no longer requires the gas service, they can request disconnection. The gas company may also disconnect service for non-payment or safety violations.
• Reconnection: If gas service was disconnected, the customer can apply for reconnection, which may involve paying outstanding balances and reconnection fees.